Terms & Conditions


This website is operated by Milan Luxe. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Milan Luxe. 

We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website. 

You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase.


We reserve the right to refuse service to anyone, for any reason, at any time. 

Any content that you enter onto this website may be transferred and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices. 

You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website.


Milan Luxe website is available only to individuals who have been issued a valid credit/debit card by a bank acceptable to Milan Luxe, who have authorized us to process a charge/s on their credit/debit card.

Products purchased by the buyer are for personal or gift use and should not be resold or used for commercial purposes. Milan Luxe reserves the right to restrict multiple quantities of an item being shipped to one postal address.

By making an offer to purchase our online products you authorize Milan Luxe to perform credit checks, to authenticate your identity, to validate your credit/debit card and to obtain credit/debit card authorization.

Furthermore, you agree that we may use your personal information provided by you to conduct anti-fraud checks.


All orders are subjected to acceptance and availability.

Items in your Basket are reserved for a limited time after which they may be purchased by other customers.


You can place an order through our website, contact us mail@milanluxe.com or call us directly +44(0)203 6372 762.

By placing an order with us you will be deemed to have read, understood and agreed to these Terms & Conditions.


Once you place an order on our website, you will receive an email acknowledging the details of your order.  This email only confirms that we received your order.

Acceptance of your order – unless you cancel it –  will be when we email you to confirm your good/s has been shipped.

Milan Luxe reserves the right not to accept your order in the event that:

  1. We are unable to obtain authorization for payment

  2. Shipping restrictions apply to a particular item

  3. The item does not satisfy our quality control standards

  4. You – as a customer – do not meet the eligibility criteria as set in our T&C.

  5. At our sole discretion, we may also refuse to process a transaction for any reason, to anyone at any time. We will not be liable to you or any third party by reason of withdrawing any merchandise from our site.

Whilst every care is taken to make sure details on our website are accurate, we may discover an error from time to time. If this is the case, we will inform you as soon as possible about a product you ordered. We shall be under no obligation to process an order that was advertised at an incorrect price. If you already paid for the good/s, we will refund you the full amount within 10 working days.


There may be small marks on the surface of the leather due to the very nature of the product. These are not considered faults. In fact, it is these characteristics that allow you to tell the difference between genuine leather and imitations.

We take every care to ensure that the description and specification of our products are correct. However, the colour reproduction of the products is a close representation and we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you.


Prices shown on our site are in British Pound GBP and are inclusive of VAT.

From time to time, prices are subject to change in response to currency exchange rate changes or other commercial factors.

Customers purchasing from a country served as DDU – Duty Delivery Unpaid – are advised to contact their local custom authority prior to purchase to determine the landed cost price of the item/s they intend to purchase.

If you hold a credit/debit card not in GBP, the final price will be calculated in accordance with the applicable exchange rate of the day. 

We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. 

We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. 


Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).


If you wish to cancel an order you have placed online you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items.

Where items have not been dispatched prior to a cancellation request, our refund policy will apply.

Where you have ordered a personalized item you may not be able to cancel for a full refund.


We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.


We accept most credit cards and Amex. We also use Paypal as a secure payment gateway for your purchases.  You can order online with confidence as the electronic transfer of payment details is always carried out via an encrypted connection.

When selecting PayPal as a payment option, you will be directed to the PayPal site Log In. Once the PayPal transaction is completed, you will return to MilanLuxe.com.

You confirm that the credit/debit card being used is yours or that you have been authorized by the owner to use such credit/debit card.


These terms and conditions combined with our published Privacy Policy and Refund Policy constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral.


These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales.