Product tabs

• Shipping & Returns

  The following charges will automatically be added to your purchase.

  
  

  UK shipping flat rate: £4.99

  UK purchases over £500: free delivery

  
  

  UK delivery: when your item arrives in London from Italy, we aim at posting it the same or the following day we received it. 

  
  

  EU shipping flat rate: £25

  US shipping flat rate: £30

  United Arab Emirates: £40

  India: £40

  Expect to receive your order approximately 4 / 5 working days after we posted your order. We are not responsible for possible delays at Custom in the country where the bag is going to be delivered.

  
  

  
  

  PO BOX DELIVERY

  Please note: we cannot deliver to a PO Box, we can only deliver to a property address. We cannot dispatch your order without a contact number for delivery. A phone number is required in order for customs to contact you regarding Tax/Duty charges, if applicable. 

  
  

  FAILED DELIVERY

  We will deliver the goods to the address that you specified. Please be accurate when you give us your address details as we will not be liable if the address you have given and which we deliver to is incorrect. We will not be responsible for the goods once thay have been delivered to the address specified on the order.

  
  

  RETURN OF PERSONALIZED ORDERS

  Items preordered online or face to face to your specification are personalized order. E.g. you choose the colour of the leather, the colour of the metal parts etc. These orders are not exchangeable nor refundable. For more details see Milan Luxe Refund Policy.