FAQs

How do I place an order?

Please go on the product page and preorder your handbag. This means you place your order and pay for it. We will then pass your order to our artisan who will make your bag.

When will my order arrive?

Your order will be ready after approximately 8 weeks from the date you placed your order.

How do you send my order? 

All our orders are sent by courier and have a tracking number.

How do I know my order has been dispatched?

You will receive an email/message with all details regarding your delivery.

My delivery is in the EU or US. When shall I expect my order?

Expect your order to take 5 to 7 days after your order has been shipped.

After I received my order can I return it and have a refund?

Your order has been made especially for you. You chose the leather colour and maybe a different metal colour from the image on the website. Unless your item is defective we are afraid we do not accept returns for personalized orders.  Please see Refunds &  Returns policy for more details.

Do you offer free delivery?

Yes. We offer free UK delivery for purchases of £500 and above. More details on delivery in our T&C.

Where are your handbags made?

Milan Luxe collection is exclusively made in Italy by a small artisan.

Do the descriptions I read online correspond to the image I see on the screen?

Yes. We invest a considerable amount of time preparing transparent and detailed product descriptions. We aim to provide descriptions that clearly reflect the image online. However, certain colours can be different on computer screens and mobile devices. You are advised to check with us if you are uncertain of any colour online.

When I place an order can I make any changes to a handbag?

Yes. It is possible to choose the colour of the metal. We offer silver, gold or gunmetal. Please see more details in our T&C.

Can I see your handbags in person?

Yes.  Please come to our boutique in Wimbledon Village at 17 High Street, SW19 5DX. We are opposite Paul the Baker.

Do you have a secure checkout?

Yes. See the padlock next to the website URL? That guarantees your information is safe with us. Our website is encrypted with the latest SSL protection.  This ensures our customers are secured with the highest level of encryption. Your payment details are securely dealt with by a third party.  We have been verified independently as a safe and secure e-commerce site.

Are my details safe with Milan Luxe?

Yes. We take care to protect the privacy of all our customers and never pass their details to a third party. Please check our Privacy Policy.

Am I going to receive marketing emails from Milan Luxe after an online purchase?

Yes. When you make an online purchase on our website you will be automatically added to our database and receive emails from us. You can easily unsubscribe at any time.

My handbag has accidentally been damaged. Can you repair it?

Yes.  For our models of woven handbags we are able to quote you for the work to be done and offer you a repair service. See more details in our T&C.